Executive Support · Operations · Customer Success

Jayda
Jackson

Bellevue, WA · Open to Hybrid / Remote / Relocation

$`0M+

Budget Administered

0+

Years Concurrent Exp.

0+

Patients/Users Served

2026

MBA Expected



MBA candidate with a background spanning healthcare-technology, clinical research support, and growth-stage business operations. Currently supporting the CEO of a multi-entity holding company while balancing multiple high-trust roles concurrently. A proven track record of progression, team leadership, and turning executive decisions into operational reality.

Experience

Executive Assistant to CEO

Veebas · Multi-Entity Holding Company

Aug 2025 — Present
  • Direct executive support to the CEO overseeing [# of] portfolio businesses, managing calendar, communications, and confidential decision-flow
  • Administer `$6M in organizational budgets, processing expense reports, vendor invoices, and financial reconciliations with [X%] accuracy across portfolio entities
  • Coordinate cross-departmental project timelines and [#] recurring leadership meetings per month; streamlined administrative workflows reducing [task] by [X%]

Business Advisor (Concurrent)

SimpleSync Outsourcing

Oct 2024 — Present
  • Support the President of an Employer of Record firm serving Medical RCM and Tech & Engineering verticals; own administrative, research, and project deliverables
  • Conduct candidate interviews for client-deployed roles and build partner relationships
  • Lead document cleanup, structural formatting, and process documentation projects

Customer Success Team Lead

The Healthyr Co. · Healthcare Technology

Sep 2022 — Aug 2025
  • Supervised up to 7 customer success staff serving 300+ active patients/users on a healthcare-technology platform
  • Led review and quality-assurance workflows, ensuring interactions met program standards; drove quality gains through [specific initiative]
  • Implemented process improvements during peak-demand periods that reduced [bottleneck] by [X%]

Research Analyst

Shared Decision Making Resources

Feb 2020 — Mar 2022
  • Monitored clinical data across a 300+ patient program, partnering with physicians to maintain program quality
  • Contributed to [# of] peer-reviewed medical publications

Capabilities

Executive Support

Calendar & travel, board prep, confidential document handling, C-suite communication, expense reporting

Operations

Budget administration ($6M+), invoice processing, vendor management, process improvement, project coordination

Team Leadership

Supervision (up to 7), performance management, quality assurance, training, escalation

Education

Master of Business Administration

Expected May 2026 · Healthcare Focus

Seattle University

B.S. Management

May 2023

Westminster College
Ronald E. McNair Scholar · Legacy Scholars Program

Certifications: Fundamentals of Management (2025)

Tools: Microsoft 365, SharePoint, Teams, Google Workspace